Program Specialist
Overview
The Program Specialist will serve a key role in facilitating the flow of information between CLEAResult staff, clients, customers, and contractors. The Program Specialist is responsible for multiple tasks associated with administrative support for multiple NYSERDA Programs supported by CLEAResult.
Responsibilities
Review and approve work proposals and incentive applications for projects to be completed under the Program to ensure that they are correct and adequately document critical pre- and post-installation diagnostic testing and health and safety data.
Develops procedures and solutions to a variety of complicated problems
Review and approve contractor invoices to be paid under the program.
Assist with processing program incentive claims, verify incentive eligibility and project status, and maintain electronic records of all Program projects.
Assist team members with resolving issues related applications, projects, and invoices; referring issues to Senior Program Coordinators or Program Management for appropriate action.
Solve complex customer, client, and contractor inquiries and complaints efficiently and professionally.
Produces regular reports while ensuring compliance with terms of contract, relevance of content and professional presentation
Provide administrative and data entry support to participating contractors who need information or assistance on Program policies, rules, and procedures.
Other tasks as assigned.
Qualifications
2 to 4 years of business experience
Intermediate to advanced proficiency in the following software applications
Microsoft Office (2007 and 2010), specifically
Access
Excel
Word
Outlook
Power Point
Experience troubleshooting problems, finding and implementing solutions
Comfortable working in fast-paced environment with competing priorities
Strong written and verbal communication
Highly organized with close attention to detail
Willing and eager learner
Process management skills
Project management skills
Data QC and analytics experience
Experience with data tracking systems
Preferred
Qualifications:
Project coordination experience
Customer service experience
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
The Program Specialist will serve a key role in facilitating the flow of information between CLEAResult staff, clients, customers, and contractors. The Program Specialist is responsible for multiple tasks associated with administrative support for multiple NYSERDA Programs supported by CLEAResult.
Responsibilities
Review and approve work proposals and incentive applications for projects to be completed under the Program to ensure that they are correct and adequately document critical pre- and post-installation diagnostic testing and health and safety data.
Develops procedures and solutions to a variety of complicated problems
Review and approve contractor invoices to be paid under the program.
Assist with processing program incentive claims, verify incentive eligibility and project status, and maintain electronic records of all Program projects.
Assist team members with resolving issues related applications, projects, and invoices; referring issues to Senior Program Coordinators or Program Management for appropriate action.
Solve complex customer, client, and contractor inquiries and complaints efficiently and professionally.
Produces regular reports while ensuring compliance with terms of contract, relevance of content and professional presentation
Provide administrative and data entry support to participating contractors who need information or assistance on Program policies, rules, and procedures.
Other tasks as assigned.
Qualifications
2 to 4 years of business experience
Intermediate to advanced proficiency in the following software applications
Microsoft Office (2007 and 2010), specifically
Access
Excel
Word
Outlook
Power Point
Experience troubleshooting problems, finding and implementing solutions
Comfortable working in fast-paced environment with competing priorities
Strong written and verbal communication
Highly organized with close attention to detail
Willing and eager learner
Process management skills
Project management skills
Data QC and analytics experience
Experience with data tracking systems
Preferred
Qualifications:
Project coordination experience
Customer service experience
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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