Operations Manager
JLL supports the Whole You, personally and professionallyOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clientsWe are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of workWhether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personallyLocation:
Albany, NY, Long Island, NY, New York City, NY, Brooklyn, NY or Massachusetts The position is responsible for working closely with IFM, Facility Managers, and site teams to assure proper implementation of policies, procedures and programs that promote high client satisfactionFacilitates and coordinates FM efforts to ensure that service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperativesAlso, assures that performance initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for performance and continuous improvement policy developmentSpecial focus will be given to performance management, continuous improvement, financial management, cost savings, optimization of our FM service delivery and standardization of services for the portfolioEmphasis should be on a positive and timely response to concerns or needs of the clientReview our alignment with MSA deliverables, complete a gap analysis and develop an action planLead the FM account team in preparing account specific SOPs per MSA requirements Validate contract scope of work, schedules and frequencies Train the team on MSA account scope and implement best practices for managing scope Implement tracking tools for change controls, savings, small projects and out of scope services Align account team (IFM/Finance/Sourcing) on cost savings program and track to meet glidepath Review with service line leads to ensure risk is being managed through controlsDevelop gap and action plans Work across service line to ensure integration on services and projects Collaborates with our Performance Manager to review key metrics and measurements (SLAs, KPIs) with scorecards, reports and data-driven analysis Support site teams in the administration of all maintenance programs for the properties with special focus on critical locationsReview operational procedures at locations to assure optimal energy efficiency is achievedResponsible for collaborating with the HSSE lead to ensure adherence to the safety standards of the client and JLLDevises and updates as needed, key metrics and measurements (SLA, KPIs & CPIs) via scorecards, reports and data-driven analysis as required or outlined in the MSA Help shape the FM account team's process management approach; consult on process improvement projects as needed Demonstrates and provides continuous improvement with analysis and recommendations to the client Collaborates and shares/utilizes best practices across similar JLL accounts Help recommend and implement changes aimed at improving account performance Collaborate on the development, implementation and ongoing issuance of client reporting such as monthly, quarterly and semi-annual reports Brings to the organization any leading practices and/or innovations developed on the account to the firm Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win Bachelors Degree required Minimum 7 years experience Works with little supervisionStrong technical back groundPersonal Skills:
Ability to manage by influence Excellent communication and facilitation Analytical problem solving methodology Continuous improvement methodology Requires advanced Excel and PowerPoint skills Able to work in a fast-paced, changing environmentCustomer focused attitudeResults oriented with successful track record of effectively delivering desired outcomes Ability to create and organize the vision, with willingness to complete tactical initiatives Possess organizational awareness and create synergies within the account and broader Work Dynamics businessCommunicate effectively with leadership throughout the firm as well as within the team to implement best practices with credibility Experience with Client Relations Contract Administration Engineering and Preventive Maintenance Budgeting and financial management Emergency Procedures Estimated compensation for this position is:
110,000.
00 - 150,000.
00 USD per year The pay range listed is a total compensation range including bonus, if applicableThe provided range is an estimate and not guaranteedAn employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market dataLocation:
On-site -Albany, NY, Brooklyn, NY, Long Island City, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirementsWe're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional healthSome of these benefits may include:
401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available About JLL - For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail propertiesA Fortune 500 company with annual revenue of $20.
9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertiseDriven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYJLL is the brand name, and a registered trademark, of Jones Lang LaSalle IncorporatedFor further information, visit jll.
comJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management servicesWe take our responsibility to protect the personal information provided to us seriouslyGenerally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment processWe endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasonsWe will then delete it safely and securelyFor more information about how JLL processes your personal data, please view our Candidate Privacy StatementFor additional details please see our career site pages for each countryFor candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy hereThis position may require you to be fully vaccinated against COVID-19If required, you'll be asked to provide proof that you're fully vaccinated upon your start dateYou're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen)Failure to provide proof of vaccination may result in terminationJones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilitiesIf you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation RequestsThis email is only to request an accommodationPlease direct any other general recruiting inquiries to our Contact Us page > I want to work for JLLPursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employmentPursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrestPursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilitiesOnly job-related convictions will be considered and will not automatically disqualify the candidateCalifornia Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal informationIf you are viewing this on a mobile device you may want to view the CCPA version on a larger devicePursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Recommended Skills Quality Assurance Reports Management Operations Management Supply Chain Management Operational Performance Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
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on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n30273c5yrjx18rbd', 'ExternalApply-j3n30273c5yrjx18rbd'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Albany, NY, Long Island, NY, New York City, NY, Brooklyn, NY or Massachusetts The position is responsible for working closely with IFM, Facility Managers, and site teams to assure proper implementation of policies, procedures and programs that promote high client satisfactionFacilitates and coordinates FM efforts to ensure that service delivery programs are developed and managed using a data-driven focus that sets priorities for improvements aligned to ongoing strategic imperativesAlso, assures that performance initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; participates in organizational strategic planning and provides leadership for performance and continuous improvement policy developmentSpecial focus will be given to performance management, continuous improvement, financial management, cost savings, optimization of our FM service delivery and standardization of services for the portfolioEmphasis should be on a positive and timely response to concerns or needs of the clientReview our alignment with MSA deliverables, complete a gap analysis and develop an action planLead the FM account team in preparing account specific SOPs per MSA requirements Validate contract scope of work, schedules and frequencies Train the team on MSA account scope and implement best practices for managing scope Implement tracking tools for change controls, savings, small projects and out of scope services Align account team (IFM/Finance/Sourcing) on cost savings program and track to meet glidepath Review with service line leads to ensure risk is being managed through controlsDevelop gap and action plans Work across service line to ensure integration on services and projects Collaborates with our Performance Manager to review key metrics and measurements (SLAs, KPIs) with scorecards, reports and data-driven analysis Support site teams in the administration of all maintenance programs for the properties with special focus on critical locationsReview operational procedures at locations to assure optimal energy efficiency is achievedResponsible for collaborating with the HSSE lead to ensure adherence to the safety standards of the client and JLLDevises and updates as needed, key metrics and measurements (SLA, KPIs & CPIs) via scorecards, reports and data-driven analysis as required or outlined in the MSA Help shape the FM account team's process management approach; consult on process improvement projects as needed Demonstrates and provides continuous improvement with analysis and recommendations to the client Collaborates and shares/utilizes best practices across similar JLL accounts Help recommend and implement changes aimed at improving account performance Collaborate on the development, implementation and ongoing issuance of client reporting such as monthly, quarterly and semi-annual reports Brings to the organization any leading practices and/or innovations developed on the account to the firm Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win Bachelors Degree required Minimum 7 years experience Works with little supervisionStrong technical back groundPersonal Skills:
Ability to manage by influence Excellent communication and facilitation Analytical problem solving methodology Continuous improvement methodology Requires advanced Excel and PowerPoint skills Able to work in a fast-paced, changing environmentCustomer focused attitudeResults oriented with successful track record of effectively delivering desired outcomes Ability to create and organize the vision, with willingness to complete tactical initiatives Possess organizational awareness and create synergies within the account and broader Work Dynamics businessCommunicate effectively with leadership throughout the firm as well as within the team to implement best practices with credibility Experience with Client Relations Contract Administration Engineering and Preventive Maintenance Budgeting and financial management Emergency Procedures Estimated compensation for this position is:
110,000.
00 - 150,000.
00 USD per year The pay range listed is a total compensation range including bonus, if applicableThe provided range is an estimate and not guaranteedAn employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market dataLocation:
On-site -Albany, NY, Brooklyn, NY, Long Island City, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirementsWe're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional healthSome of these benefits may include:
401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available About JLL - For over 200 years, JLL (NYSE:
JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail propertiesA Fortune 500 company with annual revenue of $20.
9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertiseDriven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYJLL is the brand name, and a registered trademark, of Jones Lang LaSalle IncorporatedFor further information, visit jll.
comJLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management servicesWe take our responsibility to protect the personal information provided to us seriouslyGenerally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment processWe endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasonsWe will then delete it safely and securelyFor more information about how JLL processes your personal data, please view our Candidate Privacy StatementFor additional details please see our career site pages for each countryFor candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy hereThis position may require you to be fully vaccinated against COVID-19If required, you'll be asked to provide proof that you're fully vaccinated upon your start dateYou're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.
g.
, Pfizer or Moderna) or two weeks after a single-dose vaccine (e.
g.
, Johnson & Johnson/Janssen)Failure to provide proof of vaccination may result in terminationJones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilitiesIf you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation RequestsThis email is only to request an accommodationPlease direct any other general recruiting inquiries to our Contact Us page > I want to work for JLLPursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employmentPursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrestPursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilitiesOnly job-related convictions will be considered and will not automatically disqualify the candidateCalifornia Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal informationIf you are viewing this on a mobile device you may want to view the CCPA version on a larger devicePursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring OrdinancePursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Recommended Skills Quality Assurance Reports Management Operations Management Supply Chain Management Operational Performance Apply to this job.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3n30273c5yrjx18rbd', 'ExternalApply-j3n30273c5yrjx18rbd'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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