Distributed Generation Customer Facilitator
Albany, NY Albany, NY $66,000 - $78,000 a year $66,000 - $78,000 a year Distributed Generation Customer Facilitator Location:
Albany, NY, US, 12204 Brooklyn, NY, US, 11217 Division:
Customer Energy Integration Job Type:
Requisition Number:
45144 Department:
Job Function:
Customer Experience and Marketing About us National Grid is hiring a Distributed Generation Customer Facilitator.
This is a Hybrid role and can be based out of our Albany offices.
Every day we deliver safe and secure energy to homes, communities, and businesses.
We are there when people need us the most.
We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose National Grid is looking for a DG Customer Representative (CF) who will support the end-to-end processing of Distributed Generation (DG) interconnection applications and projects during the application review and technical screening process as defined by the NYSIR, National Grid Electrical Standards (ESB750-756).
The position will work in a cross functional environment to ensure that customer projects brought to the company are processed within the respective State regulatory timelines.
The CF will also support the department's Customer Engineers in their management of small to mid-size, distributed generation projects.
Support will include monitoring of work management requirements and preparation of various agreements, as well as other duties as assigned.
The CF will act as the customer's primary point of contact for small to mid-size projects, guiding them through the distributed generation process including tariff related questions and concerns, obtaining required documentation, perform preliminary technical screenings and helping coordinate internal functions to meet customer expectations and tariff timeframes.
Key Accountabilities Help manage projects by utilizing and properly maintaining the company's work management system.
Develop and maintain effective relationships within CEI, DPAM, Distribution Design, account development, inside and outsides sales, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of customer organization products and programs.
Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.
Provide process and technical guidance to others in order to share knowledge and increase understanding of Distributed Generation programs and services.
Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies.
Support internal and external outreach sessions to educate various DG stakeholders on DG process and policy.
Negotiate, develop, and administer all aspects of interconnection related agreements.
Provide energy efficiency and growth leads to the sales organization as applicable.
Update and maintain company websites with latest program information.
Knowledge &Experience Required Experience in renewable energy programs, specifically interconnection tariffs, project management and people management required.
Comfortable working in a highly technical, fast paced and dynamic environment.
Knowledgeable in the various regulatory policies and interconnection related standards.
Able to read one and three-line diagrams, schematics, site plans.
Recommend/ oversee changes to documentation, site plans and line diagrams.
Working knowledge of electric grid configurations (e.
g.
ESB 750/756) Working knowledge of Geographic Information System (GIS).
Working knowledge of Salesforce (nCAP) Proficient in using Microsoft Office software products.
Experience with utility electric construction a plus.
Excellent organizational, verbal and written communication skills.
Ability to represent the company in meetings, seminars, and present material (including technical standards) as needed.
Qualifications Bachelor's degree or 3
years of work experience in the fast-paced, customer focused, renewable energy industry / organization.
Ability to develop proficiency with NY State Interconnection tariff.
Demonstrated superior customer service and analytical skills Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation, in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
Support and be part of a team environment.
Demonstrates strong interpersonal skills including human resource management, negotiations and communications.
Let's people affected by a decision know what's happening and is able to clearly articulate reasons for a decision.
Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.
g.
taking action to avoid future crisis or create opportunities to improve existing practices.
Excellent organizational, data management and computer skills More Information #LI-Hybrid #LI-STR1 Salary Upstate NY Salary:
$66,000 - $78,000 a year Downstate NY salary:
$79,000 - $83,000 a year Salary commensurate with location and experience This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market:
Albany Recruitment Advisory.
Estimated Salary: $20 to $28 per hour based on qualifications.
Albany, NY, US, 12204 Brooklyn, NY, US, 11217 Division:
Customer Energy Integration Job Type:
Requisition Number:
45144 Department:
Job Function:
Customer Experience and Marketing About us National Grid is hiring a Distributed Generation Customer Facilitator.
This is a Hybrid role and can be based out of our Albany offices.
Every day we deliver safe and secure energy to homes, communities, and businesses.
We are there when people need us the most.
We connect people to the energy they need for the lives they live.
The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow.
This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose National Grid is looking for a DG Customer Representative (CF) who will support the end-to-end processing of Distributed Generation (DG) interconnection applications and projects during the application review and technical screening process as defined by the NYSIR, National Grid Electrical Standards (ESB750-756).
The position will work in a cross functional environment to ensure that customer projects brought to the company are processed within the respective State regulatory timelines.
The CF will also support the department's Customer Engineers in their management of small to mid-size, distributed generation projects.
Support will include monitoring of work management requirements and preparation of various agreements, as well as other duties as assigned.
The CF will act as the customer's primary point of contact for small to mid-size projects, guiding them through the distributed generation process including tariff related questions and concerns, obtaining required documentation, perform preliminary technical screenings and helping coordinate internal functions to meet customer expectations and tariff timeframes.
Key Accountabilities Help manage projects by utilizing and properly maintaining the company's work management system.
Develop and maintain effective relationships within CEI, DPAM, Distribution Design, account development, inside and outsides sales, energy product & program management, jurisdictional teams and external vendors in order to facilitate communications, integrate work and ensure the successful delivery of customer organization products and programs.
Challenge existing policies and procedures to continuously seek ways to enhance customer service and cost-effectiveness.
Provide process and technical guidance to others in order to share knowledge and increase understanding of Distributed Generation programs and services.
Analyze and evaluate developments in Distributed Generation and Renewable Energy technologies in order to identify impact of different scenarios on the business and strategies for integrating cost efficiencies.
Support internal and external outreach sessions to educate various DG stakeholders on DG process and policy.
Negotiate, develop, and administer all aspects of interconnection related agreements.
Provide energy efficiency and growth leads to the sales organization as applicable.
Update and maintain company websites with latest program information.
Knowledge &Experience Required Experience in renewable energy programs, specifically interconnection tariffs, project management and people management required.
Comfortable working in a highly technical, fast paced and dynamic environment.
Knowledgeable in the various regulatory policies and interconnection related standards.
Able to read one and three-line diagrams, schematics, site plans.
Recommend/ oversee changes to documentation, site plans and line diagrams.
Working knowledge of electric grid configurations (e.
g.
ESB 750/756) Working knowledge of Geographic Information System (GIS).
Working knowledge of Salesforce (nCAP) Proficient in using Microsoft Office software products.
Experience with utility electric construction a plus.
Excellent organizational, verbal and written communication skills.
Ability to represent the company in meetings, seminars, and present material (including technical standards) as needed.
Qualifications Bachelor's degree or 3
years of work experience in the fast-paced, customer focused, renewable energy industry / organization.
Ability to develop proficiency with NY State Interconnection tariff.
Demonstrated superior customer service and analytical skills Demonstrates the ability to interpret information and analyze relationships among several parts of a problem or situation, in order to clearly articulate the findings and anticipates obstacles and thinks ahead about next steps.
Support and be part of a team environment.
Demonstrates strong interpersonal skills including human resource management, negotiations and communications.
Let's people affected by a decision know what's happening and is able to clearly articulate reasons for a decision.
Understands theory behind policies and processes and demonstrates the ability to challenge existing processes and ways of working e.
g.
taking action to avoid future crisis or create opportunities to improve existing practices.
Excellent organizational, data management and computer skills More Information #LI-Hybrid #LI-STR1 Salary Upstate NY Salary:
$66,000 - $78,000 a year Downstate NY salary:
$79,000 - $83,000 a year Salary commensurate with location and experience This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise.
We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve.
National Grid is proud to be an affirmative action employer.
We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
Nearest Major Market:
Albany Recruitment Advisory.
Estimated Salary: $20 to $28 per hour based on qualifications.
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