Technical Support Specialist (M/F)
Technical Support Specialist (M/F) Permanent contract Starting date:
November 20, 2021 Barcelona The job Technical Support Specialist (M/F) Permanent contract Starting date:
November 20, 2021 Barcelona Job description ABOUT THE TEAM :
The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.
The team is the first point of contact for customers technical requests.
YOUR MISSION :
While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.
Create / Take ownership of cases in Salesforce proactively Investigate & solve customers issues in the shortest possible delay Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products Manage clients complaints concerning the issues with our suite of tools Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem Schedule:
40h/week (5days x8hours) Shift 1:
Saturday, Sunday, Monday, Tuesday, Wednesday.
From 8h to 17h (1h lunch) Shift 2:
Wednesday, Thursday, Friday, Saturday, Sunday.
From 11h to 20h (1h lunch) Preferred experience Customer Service experience is required Knowledge in hotels, tourism or online distribution is a real bonus You have computer skills, you like it and your entourage see you as a geek Being lflexible and proactive and can work independently Problem-solving and Teamwork Knowledge of D-EDGE solutions is a plus.
Outstanding communication and phoning skills WHAT WE OFFER :
Attractive salary according to your profile Meal Allowance Accor Employee Card :
Discount on hotel bookings Individual access to the Udemy e-learning platform (more than 100,000 online courses) Recommended Skills Communication Customer Service Networking Problem Solving Salesforce.
Com Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
November 20, 2021 Barcelona The job Technical Support Specialist (M/F) Permanent contract Starting date:
November 20, 2021 Barcelona Job description ABOUT THE TEAM :
The team purpose is to provide technical support helping customers within the D-EDGE Suite of products.
The team is the first point of contact for customers technical requests.
YOUR MISSION :
While covering the weekend support shift, attend proactively to our customers requests and issues via phone and Salesforce cases As the first contact, the Technical Support Specialist is in charge of answering incoming phone calls.
Create / Take ownership of cases in Salesforce proactively Investigate & solve customers issues in the shortest possible delay Provide prompt, professional and customized assistance to clients seeking advice on the use of D-EDGE products Manage clients complaints concerning the issues with our suite of tools Resolve product issues by understanding, determining the cause of the problem, selecting and explaining the best solution to solve the problem Schedule:
40h/week (5days x8hours) Shift 1:
Saturday, Sunday, Monday, Tuesday, Wednesday.
From 8h to 17h (1h lunch) Shift 2:
Wednesday, Thursday, Friday, Saturday, Sunday.
From 11h to 20h (1h lunch) Preferred experience Customer Service experience is required Knowledge in hotels, tourism or online distribution is a real bonus You have computer skills, you like it and your entourage see you as a geek Being lflexible and proactive and can work independently Problem-solving and Teamwork Knowledge of D-EDGE solutions is a plus.
Outstanding communication and phoning skills WHAT WE OFFER :
Attractive salary according to your profile Meal Allowance Accor Employee Card :
Discount on hotel bookings Individual access to the Udemy e-learning platform (more than 100,000 online courses) Recommended Skills Communication Customer Service Networking Problem Solving Salesforce.
Com Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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