Regional Operations Manager - NY Market Installation, Maintenance & Repair - Albany, NY at Geebo

Regional Operations Manager - NY Market

Job Description Within a limited geographic area, manages and ensures development of branch managers and distribution center assistant managers.
Hires and trains new leadership in accordance with company policies and procedures.
Develops and maintains yearly budgets, to include quarterly reviews based upon branch/region performance.
Maintains territory records and expense accounts.
Manages multiple branch locations and distribution center operations through branch visits and data analysis.
Essential Functions:
Provides guidance, leadership and coaching to branch operations managers and distribution center assistant managers.
Maintains positive working relationship with regional sales directors through regular communications and sharing of customer/ market information.
Performs regular evaluations of branch and route productivity in order to meet customer expectations.
Initiates delivery route improvements while increasing sales and reducing expense.
Maintains budget and approves expenses.
Monitors profit and loss statements of branch and distribution center operations by reviewing and analyzing operations and related accounting data.
Institutes necessary management initiatives to ensure productivity and cost controls.
Analyzes reports from corporate office in order to improve sales, compensation, and site performance.
Directs and coordinates various programs essential to operational procedures (e.
g.
, training, safety, cost reduction, security, physical inventory, etc.
).
Analyzes inventory adjustments by branch location.
Directs and coordinates the taking of physical inventory for all branches within the region.
Formulates and recommends operational policies and programs that maintain and improve the company competitive position and profitability of the operation.
Responsible for managing safety programs to ensure worker's safety and awareness.
Ensures operational needs are prioritized, implemented and met efficiently.
Travel is required for this position.
WORK EXPERIENCE REQUIRED:
Must have previous Operation/Branch Management experience.
Must have previous Operation/Branch Management experience re new Branch Openings.
REQUIRED SKILLS:
Ability to read and interpret documents such as safety rules, policies, procedures and work instructions.
Excellent verbal and written communication skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Proficiency with Excel, Word and PowerPoint.
Must be available for frequent travel.
Must possess the ability to efficiently manage multiple projects, multiple branch locations and managers.
Must be self-motivated, team oriented and driven to succeed.
Must adapt positively to changing environment.
Must embrace continuous improvement process.
Must utilize analytical and problem solving skills.
Primary Responsibilities Achieve or exceed district total sales and profitability goals Ensure commercial customer retention & relationship growth in the market Selection, hiring, development, goal setting, performance mgmt.
, coaching, engagement and retention of General Managers and Core 4 team members Ensure proper staffing levels throughout the district Ensure execution of all inventory & operational standards within the district Conduct regular store visits providing action plans to achieve full market potential.
Teach business acumen by review of profit and loss statement with GM's Communicate effectively and appropriately to stores and support staff Embrace diversity and foster a respectful environment for both customers and team members Secondary ResponsibilitiesAssist region/area in other functions upon requestSuccess Factors Knowledge of store operations and processes ASE P2 certified or ASE ready equivalent Ability to recruit, select, hire and develop quality General Managers and ensure same for Core 4 positions Accountability, coaching & feedback skills Ability to execute and train all store operational processes, procedures and team member/customer standards Ability to use and train, testing and diagnostic equipment for DIY services Effectively use Excel, Word, Outlook and PowerPoint computer programs Essential Job Skills Necessary for Success as a District Manager Working knowledge of automotive systems preferred Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management Use Microsoft software effectively (Word, Excel required, PowerPoint preferred) Use basic math accurately:
add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Perform calculations such as Gross Margin and understand financial documents, such as Profit and Loss Statements (P&L), invoices, etc.
Ability to fully understand all facets of the business and excel in an integrated operating model (including DIY, Commercial, PDQ and Hub operations) Define problems, collect information, establish facts, draw valid conclusions and effectively resolve issues independently Think strategically, analyze issues and options, and effectively manage and facilitate change Effectively delegate and supervise projects to ensure timely and quality execution Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a District Manager up for Success 3-5 years of experience managing a team of 10- 20 General Managers who supervise from 10-30 Team Members in a fast-paced and highly dynamic retail environment Proven track record in meeting sales and gross margin targets in a multi-unit environment Successful experience managing profitability; proven financial and business acumen EducationHigh school diploma or general education degree (GED) Bachelor's degree in business or a related area preferredCertificates, Licenses, Registrations Must have a valid driver's license ASE certification preferred, but not required Physical Demands The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee will predominantly be walking or standing.
The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.
While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades.
The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration.
The noise level in the work environment is usually moderate.
Position is eligible for bonus based on individual and group performance.
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