Manager 2, Culinary Regional Operations Support
Unit DescriptionSodexo Senior Living is seeking a Culinary Regional Operations Support Manager 2 to join our team of professionals in the northeast markets.
This is a travel role, but we're looking for someone based in Albany / Syracuse region of New York.
We are seeking a talented individual who will commit to the challenges of creating and delivering a operational-culinary-driven fine-dining experience.
This is a hands-on OPS role requiring previous experience managing upscale food production, with retail & fine dining menu knowledge and fine dining a la carte experience.
This is a highly visible position and will interface with the residents and clients on a daily basis.
This role is both a front of house and back of house manager role, and the right candidate will have experience managing both sides of the operation, and be comfortable moving back and forth.
This position is 100% travel position, throughout the Northeast (NY, NJ, MD, PA, OH).
Typical work week is 10 days on, 4 days off.
This opportunity right for you? We are looking for candidates who:
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Retail systems, automated food inventory, ordering, production and management systems as well as menu graphics programs.
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.
While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
What We OfferSodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.
While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Position SummaryThe Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.
In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:
Predictable, Reliable, and RepeatablePrimary
Responsibilities:
Client / Customer Service - 20% Navigates the client organization through effective communication while influencing and persuading at multiple levels.
Seeks to collaborate for win-win outcomes.
Provide effective communication for clients and customers to ensure excellent customer service.
Effectively partners with client and Sodexo employees to drive successful outcomes.
Complies with all client policies and procedures.
Operational Excellence - 40% Owns, drives, and measures operational excellence outcomes of Sodexo and client.
Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
Creates a continuous quality improvement culture that drives operational efficiencies.
Drives change and creates a culture where change is embraced and operationalized.
Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20% Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
Accountable for effective utilization of labor resources.
Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
Effective risk management by ensuring consistent regulatory and legal compliance.
Compliance with supply chain management requirements.
Understands and effectively manages unit finances in the Sodexo budgets.
Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
Effectively delegates operational responsibilities to appropriate individuals / positions.
Follows best practices in decision making to determine best solutions for the business.
Safety - 10% Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Behaviors include:
Working as a team for safety Communicating Effectively for Safety Managing Safety Risks Optimizing Human and Environmental Factors Recognizing, respond and reporting incidents Adherence to all operational safety practices and protocols Drives a safety culture throughout the teamTalent - 10% Ability to effectively manage aspects of Human Resources (ie.
Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & RequirementsBasic Education Requirement - Bachelor's Degree in a relevant field or equivalent experienceBasic Management Experience - 3 yearsBasic Functional Experience - 3 years work experience in facilities (e.
g.
, maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.
g.
, food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical NutritionSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Recommended Skills Automation Benchmarking Business Process Improvement Clinical Works Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
This is a travel role, but we're looking for someone based in Albany / Syracuse region of New York.
We are seeking a talented individual who will commit to the challenges of creating and delivering a operational-culinary-driven fine-dining experience.
This is a hands-on OPS role requiring previous experience managing upscale food production, with retail & fine dining menu knowledge and fine dining a la carte experience.
This is a highly visible position and will interface with the residents and clients on a daily basis.
This role is both a front of house and back of house manager role, and the right candidate will have experience managing both sides of the operation, and be comfortable moving back and forth.
This position is 100% travel position, throughout the Northeast (NY, NJ, MD, PA, OH).
Typical work week is 10 days on, 4 days off.
This opportunity right for you? We are looking for candidates who:
have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization; possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service; exhibit flexibility to take on additional responsibilities as needed; and/or demonstrate working knowledge of Retail systems, automated food inventory, ordering, production and management systems as well as menu graphics programs.
Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.
While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
What We OfferSodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience.
While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.
Position SummaryThe Manager II, Regional Operations Support (ROSI) has overall responsibility, or a portion of an on-sight operations area (ie Food, ES, Clinical, Culinary, Facilities, CTM) as assigned by the Client executive.
In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are:
Predictable, Reliable, and RepeatablePrimary
Responsibilities:
Client / Customer Service - 20% Navigates the client organization through effective communication while influencing and persuading at multiple levels.
Seeks to collaborate for win-win outcomes.
Provide effective communication for clients and customers to ensure excellent customer service.
Effectively partners with client and Sodexo employees to drive successful outcomes.
Complies with all client policies and procedures.
Operational Excellence - 40% Owns, drives, and measures operational excellence outcomes of Sodexo and client.
Effectively deploys, embeds and ensures Sodexo standardized processes are in place.
Creates a continuous quality improvement culture that drives operational efficiencies.
Drives change and creates a culture where change is embraced and operationalized.
Utilizes all operational processes to drive continuous improvement and celebrate successes.
Analysis & Decision Making - 20% Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes.
Accountable for effective utilization of labor resources.
Analyses data to engage in data driven decision making using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business.
Effective risk management by ensuring consistent regulatory and legal compliance.
Compliance with supply chain management requirements.
Understands and effectively manages unit finances in the Sodexo budgets.
Sets operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.
Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.
Effectively delegates operational responsibilities to appropriate individuals / positions.
Follows best practices in decision making to determine best solutions for the business.
Safety - 10% Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.
Behaviors include:
Working as a team for safety Communicating Effectively for Safety Managing Safety Risks Optimizing Human and Environmental Factors Recognizing, respond and reporting incidents Adherence to all operational safety practices and protocols Drives a safety culture throughout the teamTalent - 10% Ability to effectively manage aspects of Human Resources (ie.
Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.
Creates a culture of continuous learning and development for self and those within the unit assigned.
Qualifications & RequirementsBasic Education Requirement - Bachelor's Degree in a relevant field or equivalent experienceBasic Management Experience - 3 yearsBasic Functional Experience - 3 years work experience in facilities (e.
g.
, maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.
g.
, food services or operations, concessions, retail sales, store operations, or vending) services, CTM, or Clinical NutritionSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.
Recommended Skills Automation Benchmarking Business Process Improvement Clinical Works Coaching And Mentoring Communication Estimated Salary: $20 to $28 per hour based on qualifications.
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